The pre-register sets a notification to let you know when the photos are online. You then need to register an account by following the link in the email we send you, set your own password, and you are good to go!

Please let us know if your child is known by any other name (e.g. William might be listed as Will).

You have accidentally pre-registered yourself rather than your child.

Visit this page.
We need: child’s name, school and year group, your name, email, and telephone number.
You will not be able to gain access until the details are on file.

Log onto your account. Click on ‘My Picture Sets’. Click on the drop down and see if your children’s names appear. Either your account has not linked up to the other children or you had only pre-registered one of the children.
Just let us know the full name of the children, what school they attend and their year and form group/class name.

An automatic email will have been sent with a link. Click on the link within the email to download them.
If you do not have the email:
Log in to your account and click ‘My Account’ then ‘My Pictures’.
‘Download all bought as zip’.
Save the images to your device and you can print off as many times as you like!

Choose your package first, then select your photos by dragging and dropping into the correct template.
If you would like the same picture throughout your package, please change the first image in the package and a pop up should appear to say ‘Replace all pictures? Would you like to replace all pictures in the package’?
If you do not change the photo within the package, the system will select the first picture displayed in ‘My Picture Sets’ as default.
If you are on a mobile device please hit 'edit content' when you are in the basket.

You can log into your account, click on ‘My Account’, ‘Account Settings’.
Turn off the communication tab to ensure that you will not receive any more emails/text messages.

Click on ‘view all our products’, and you will be able to see all of the sizes we offer, with and without mounts.

We are one of the few companies that allow mix ’n’ match.
Choose your template/package.
Drag and drop each child’s photo into the template.
Change the child by going to ‘My Picture Sets’ and using the drop-down menu.
If you have received an email to tell you there is little time left for your discount, but you have received a discount code: You do not need a discount code to receive this great offer!
All of the discounts have been added for you and will be automatically applied at checkout provided you are within your 10 day window.

If you have £18 worth of prints or products (excludes downloads) you will receive the downloads at a great rate £9.50.

Of course! The watermark is only used to protect our work against illegal downloads.

Yes, just go to ‘View all of our Products’ then go to ‘Digital Portraits’. You have full rights to print these images for personal use only.

We have lots of print and download packages available. Click on ‘View all of our products’ for many different options.

The delivery time is dependent on the payment/delivery method.
We aim to have your order processed and shipped within 5-7 business working days. All our orders are sent 2nd class by Royal Mail.
Delivery time may also vary depending on the type of products ordered. For example, larger prints/canvases take longer to process.

Of course, our team are on hand to help! You can either email us at info@carmeljane.co.uk (we aim to respond ASAP) or you can contact us by phone 01277 822674 – office open Mon-Fri 9am-4:30pm.